Alliance’s HIPAA compliant call center is located in the Philadelphia, PA area. The center is staffed by registered nurses, pharmacists and college-educated communicators with healthcare experience. We handle inbound and outbound applications in English, Spanish and French. Inbound programs can be handled in shared, dedicated or combination shared/dedicated environments to offer the best service levels at the best price. We handle all forms of communications; phone, email, faxes, etc.

We are expert at handling complicated projects.

Types of projects include:

		Professional and consumer medical information programs
		Patient compliance programs
		Physician detailing
		Centralized clinical trial recruiting programs
		Adverse events
		Recall/Crisis Management
		Meetings recruitment
		Lead qualification

Alliance communicators are educated, articulate and empathetic problem solvers with strong listening skills. They are also call control specialists with the ability to handle difficult callers efficiently and effectively. Our project managers can help you get your program running quickly and provide the metrics to measure the success of the program. We welcome you to come to our offices and meet our staff.