Our CRO services include:

	Adverse Event data entry
	CRF data entry
	24/7/365 Global Investigator Hotline to handle protocol questions and clarifications, AE handling, Call Escalation
	Patient retention
	Patient verbal tests
	Centralized recruitment services -Screen potential patients -Schedule appointments using web appointment scheduler visible to site coordinators and investigators
	Site Liaison services
	Patient Reminder services
	Web based applications and reporting

Alliance’s Call Center clients are exclusively in healthcare. Alliance’s HIPPA compliant Call Center is located at its headquarters in the Philadelphia, PA area.

To best serve our clients, our Call Center is staffed primarily with Registered Nurses, Pharmacists, and Healthcare trained communicators who are hired on the basis of their clinical experience.