Quality
Alliance has a reputation of providing consistent, high quality service to all our clients. We have built our reputation on a philosophy that the genius is in the details. Our continuous commitment to quality is evident and practiced throughout the company. All employees foster the understanding that quality, in and of itself, is not limited to management but is everyone's responsibility.
Our Quality Assurance program is extensive: Standard Operating Procedures (SOPs) are reviewed on a regular basis to ensure accuracy, call monitoring and Calibration sessions are performed by three separate departments, data is reviewed on an ongoing basis to ensure accuracy, both new hire and project training programs are extensive. Employee production and quality scores are documented and reviewed on an ongoing basis. Training and developmental needs are based on these findings.
Alliance has created and implemented control documents and applications to monitor and analyze Quality Control (QC) statistics. The analysis of these statistics helps to ensure compliance to client standards and expectations. With the development of solid corrective and preventive measures, we can address, identify issues, and monitor follow-up. Permanent, company-wide solutions to quality problems are found.
Quality measurements and their associated goals have a widespread impact. Everyone in the company knows what is expected of them, and how their efforts contribute to the overall success of the organization. Conveying the message that everyone has a responsibility for the high-level business objectives that are reflected in the measurements is imperative to the company's success.
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