Our Call Center
Alliance's HIPAA-compliant call center is located at the Bucks County headquarters, and is staffed primarily with nurses, pharmacists and healthcare-trained communicators with deep clinical experience. Inbound programs can be handled in shared, dedicated or combined shared/dedicated environments, to offer the best service levels at the best price.
Types of projects include:
- Medical Affairs and Products Inquiries Programs
- Compliance Programs
- Centralized Clinical Trial Recruiting Programs
- Patient Assistance Programs
- Physician Tele-detailing
- Lead Qualification
- Adverse Event Handling
- Recall/CrisisManagement
There are no "off the shelf" programs at Alliance; every program is a customized to meet our clients' needs. Many years of experience in healthcare makes us capable of quickly gathering and understanding the specifications, confirming the functionality, performing system design and implementation, preparing project specific Standard Operating Procedures (SOPs) for processing and quality control -- all within a brief amount of time (two to four weeks).
Our staff of educated, articulate, and empathetic problem solvers can handle difficult callers efficiently and effectively, while our project managers will help get your program up and running quickly.
Contact us for more information