“BE READY” Crisis Management
Are you ready for any sudden large and prolonged spike of calls in response to a nationwide product complaint or bad press?
Our BE READY package provides a standing, completely documented, and formalized process of dealing with a crisis before it hits. With the BE READY package, many of the logistical steps that can steal important hours and days from answering calls will be taken care of before a crisis ever occurs. BE READY consists of:
- Meetings with key players to start up a plan with a recurring review every six months to update applicable processes and contacts
- All documents are easily accessible on a password protected Web site
- Toll-free numbers will be ordered in advance and tested regularly
- A system ready to capture all range of caller's information
- Reports will be defined and programmed
- All required forms, such as adverse event and product complaint, will be defined and put on file
- Standard Operating Procedures (SOPs) created for each area of the process with documentation of the complete process flow established
With BE READY, most of the steps are taken care of BEFORE a crisis occurs; leaving you in a state of preparedness that will minimize stress and save time when it matters most.