Alliance Healthcare Information is a full service healthcare marketing organization specializing in complex health-related projects. We hire communication professionals with a high level of experience and expertise. Alliance’s client base includes pharmaceutical clients, medical device companies and private and government healthcare organizations. Our core services are call center programs, database management, and fulfillment. We are currently seeking to fill multiple Licensed Drug Information Specialists and Customer Assistance Specialists for a new client program at offices located near Wilmington, DE. The client is a major pharmaceutical company. Position overview: Our client’s inbound phone number is available nationally to healthcare providers, consumers, business sectors, and many others. The calls are customer inquiries on pharmaceutical products. Topics range from adverse event identification and reporting, to brand-specific program procedures, and include escalation as needed. Training and learning multiple products is a key component of this challenging job. Our client has high expectations for regulatory and legal compliance, accuracy of information provided to the customer, commitment to customer service, efficiency, competency in the use of complex computer systems, teamwork and professional behavior. The work may often include periods of high call, e-mail, and postal mail correspondence volume. These factors result in the need for a highly skilled and motivated person. Training: Initial orientation and training ranges from three weeks for Customer Assistance Specialists to up to eight weeks for Licensed Drug Information Specialists. Upon completion of training, the highly qualified team of pharmacists, nurses, and communication professionals are prepared to interact with internal and external customers on many subjects. The staff receives general and brand specific information training. Brand Specialists are also cross-trained in other brand areas to allow for reallocation of resources. Requirements: · U.S. Licensed RN or Pharmacist (Required for Drug Information Specialist). · Significant customer service experience in highly professional environment (Customer Assistance Specialists). · Experience in and understanding of the healthcare industry. · Demonstrated customer focus, preferably in a call center environment. · Excellent verbal and written communication skills. · Demonstrated affinity for/expertise in ongoing change and learning. · Demonstrated ability to work well in a team environment. If you are interested in this opportunity, please send resume with cover letter and salary requirements to: hr@alliancehealthinfo.com or fax to 215-347-1110 with a reference to Job Code: CCF-1022-07-LHC/HC. Resumes without salary requirements will not be considered. No phone calls, please. Alliance Healthcare Information Inc. is not accepting unsolicited assistance from search firms for this employment posting.  Please, no phone calls or emails. All resumes submitted by search firms to any employee via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alliance Healthcare Information Inc. No fee will be paid in the event the candidate is hired as a result of the referral or through other means. Resumes without salary requirements will not be considered. EOE/M/F/D/V