Alliance Healthcare Information is a full service healthcare marketing organization specializing in complex projects. We hire professionals with a high level of experience and expertise. Alliance’s client base includes pharmaceutical and medical device companies and other private and government healthcare organizations. Our core services are call center programs, database management, and fulfillment. We are currently seeking to fill Correspondence Processing Coordinator (CPC) positions for a new client program, at offices located near Wilmington, DE. The client is a major pharmaceutical company. Position overview: Position is responsible for responding to customer inquiries involving paper mail, fax, e-mail, and web channels. Responsibilities include triaging and scanning paper mail, preparing letters for mailing, and monitoring the efficient functioning of the overall correspondence process. The work environment is dynamic and high volume. Our client has high expectations for regulatory and legal compliance, accuracy of information provided to the customer, customer service, efficiency, competency in the use of complex computer systems, teamwork and professional behavior. Training: Initial orientation and training is thorough and includes general and brand-specific information. Requirements: Individuals in this role are expected to have the following skills: · Demonstrated ability to provide world-class customer service · Strong attention to detail · Demonstrated competency using information technology, PCs and databases · Skilled in oral and written communications · Ability to multitask and re-prioritize daily responsibilities as needed · Good problem solving and decision-making · Good time management skills · Good interpersonal skills · Good organizational skills · Team player These skills could also be helpful: · Bachelor’s degree or actively pursuing degree strongly preferred · Previous experience in a high-volume environment preferred If you are interested in this opportunity, please send resume with cover letter and salary requirements to: hr@alliancehealthinfo.com or fax to 215-347-1110 with a reference to Job Code: CCF-CPC-1108-07-1. Resumes without salary requirements will not be considered. No phone calls, please. Alliance Healthcare Information Inc. is not accepting unsolicited assistance from search firms for this employment posting.  Please, no phone calls or emails. All resumes submitted by search firms to any employee via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alliance Healthcare Information Inc. No fee will be paid in the event the candidate is hired as a result of the referral or through other means. Resumes without salary requirements will not be considered. EOE/M/F/D/V