Thanks to our extensive experience in building and running telemarketing service bureaus, we can analyze all aspects of a call center and help make it work more efficiently and effectively. We conduct call floor management reviews to evaluate the effectiveness of program implementation. Telemarketer skills are evaluated to determine staff strengths and developmental needs. Tracking and management systems are evaluated to assess workflow and time/motion studies.

We assist clients' searches for the appropriate call
centers to outsource call handling that has been previously accomplished in an internal client call center. Clients also employ us to evaluate already outsourced applications whose performance is substandard. And, based on our evaluation, we create training, standard operation procedures, possible system/hardware changes and conduct ongoing monitoring against newly set standards.

We have even built call centers from scratch for clients. We mastermind the site search, lay out the organizational structure, find key personnel, create the training programs, write the operations procedural manuals, specify systems and hardware and manage their installation.